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FAQ's

Where does this store ship from?

* Northern New Jersey

 

Are you a China Company?

We are NOT a China based company and we are NOT affiliated with any China company. We do not have anything against China but we have good ole U.S.A. Pride!!!

 

Are your clothes true to size?

Yes, our clothing is true to size. We recommend our customers to use the sizing chart located under each item listed on our website to assure they order the perfect fit! 

 

How do I contact your company?

To contact one of our customer care reps please send us an email by clicking on the "message us" tab at the bottom right  of our webpage or email us at customercare@bellabellafashions.com

You can also reach us by calling our New Jersey store location @  (201) 775-4978

Online Store hours: Mon - Fri: 11am -7pm / Sat: 12pm - 5pm / Sun: Closed (EST)

 

 Do you accept orders placed outside of the US?

*We sure do! We ship world wide

 

How long will it take to receive my order?

We require 3 -7 business days to  verify and process your order. Processing includes payment and order confirmation this is done on business days only Monday - Friday (no weekends or holidays). This time-frame does not include shipping.

*Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service and the selected shipping method for your order.

-Priority Mail is 2-3 days (after order processing)

International shipping delivery times may vary between 2 and 12 weeks.

 

Processing Example for all orders is as follows;
Orders placed on Friday- Sunday will begin processing on Monday.
  • Day 1. Place Your Order
  • Day 2. Verify Payment / We Begin Processing Your Order
  • Day 3 - Processing
  • Day 4. Processing
  • Day 5. Preparing Order For Shipment
  • Day 6. Shipping Day
*Processing time-frame can vary between 2-5 days
*Orders can ship sooner

 

What form of payments do you accept?

*We accept all forms of  major credit card and debit card payments

All payments made on our website is secure and encrypted we do not store credit card info.

 

 

Where do I enter my coupon code when checking out?

* When on the check out page you will have a box available to enter any coupon codes. We do not combine coupons so only one coupon code is allowed per order transaction

 

* If using PayPal to check out you will be able to enter your coupon code after entering your billing information

 

Do you accept returns?

* Yes, we accept returns within 14 days of shipment

CLICK THIS LINK TO START YOUR RETURN

*please view our  for more info*

 

Do you sell quality clothing items? 

*Yes, we only sell quality clothing items. We are not related to or affiliated with any other website on the internet. We hand pick our items to assure their quality, we also work closely with the independent designers. 

 

Why did I receive an email asking for a replacement item for an order I already completed?

*We are a high demand fashion store both online and in-store and sometimes items can become out of stock without our system first catching it allowing you to make your purchase although this very rare. In the event that some items in your order are out of stock or unavailable, we will try to contact you via email and have you replace the item before we complete and ship it. **** In most cases we will not delay shipment of the order and all available items will ship, you will then receive online store credit for the unavailable item(s).

 

 

How can I track my order?

*When your order is shipped we will send you a tracking number with a link to the carrier. 

 

I add items to my cart and it still says zero items in my cart..Why?

We have found that normally when this happens the customer is using the Internet Explorer Browser. If you are currently using Internet Explorer than sometimes it is not advanced enough for our website. We recommend using another browser such as Chrome or Firefox as these are faster browsers.

If the browser is not the issue and you are using a mobile device or tablet please restart your device and re-visit our website.

 

Why did I receive my hair wig/lace front order separate from the clothing items I purchased?

Our hair wigs/lace wigs could ship separately from clothing; If you have placed an order with both wigs and clothing it is a possible that you will receive the wig order in a separate package.